Job Description

Overview Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people. About Petco: We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years. We are 29,000+ strong and operate across 1,500+ Petco stores, 250+ Vetco Total Care hospitals, and multiple clinics and distribution centers. In 1999, we founded Petco Love to support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store events. Position Purpose The purpose of this position is to provide excellent customer care to our Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. The Concierge fosters cohesion and motivation within the practice. Essential Job Functions Assume primary responsibility for answering the practice phone and routing calls appropriately. Maintain hospital appointment calendar including scheduling and reviewing online bookings. Greet all visitors and clients by name; notify technical staff when they arrive; monitor wait times and assist during peak times or emergencies. Participate in training of new staff and general knowledge dissemination as required. Ensure waiting area is clean and well-stocked, including disinfection as needed. Confirm all appointments by the client’s preferred method (phone, email, text) the prior day and adjust as needed. Provide backup support to technical staff for room loading or patient discharge when primary staff are occupied. Other Duties and Responsibilities Perform additional duties as assigned. Nature of Supervision Hospital Concierge reports to the Hospital Office Manager and Hospital Leader on Duty. Planning and Problem Solving Ensure efficient hospital operations and an optimal patient/client experience. Maintain scheduling so that appointment durations are appropriate given the number of pets and patient status, and communicate with clients when delays occur. The Concierge may be the first or last contact with upset clients and should balance compassion with practicality to support the medical staff’s focus on care. Impact This position contributes to the growth of a productive practice and ensures the first and last impressions of our facility are positive. Supervisory Responsibility This position has no immediate supervisory duties. Education/Experience High school diploma is required. At least 1 year of experience in a veterinary practice or a customer-facing role. Excellent written and verbal communication skills. Compassionate, professional demeanor under emotional or stressful situations. Exceptional telephone and computer skills. Team player willing to learn, contribute ideas, and adapt to change. Preferred: Experience using a Practice Management System. Competencies Completed by Total Rewards Department. Work Environment Position located in a Vetco Total Care full-service veterinary hospital. May involve bending, kneeling, lifting up to 30 pounds, and standing for long periods. Significant time is spent in direct contact with clients and their pets. Contacts Regular communication with clients, veterinary specialists, and external product/service providers. Qualified applicants will be considered in accordance with applicable laws. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. Salary Salary Range: $15.00 - $20.90 per hour. Actual pay depends on position, location, experience, and applicable minimum wage laws. See the company benefits page for details. #J-18808-Ljbffr Petco

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