Job Description

Job Description

Responsible for ensuring complete and timely resolution of Client Service issues and acts as a backup to the Supervisor. Acts as a liaison between the client and the IT department. Attends key meetings and interfaces with department heads in order to help improve IT relations and facilitate issue resolution by serving as an escalation point for unresolved issues. Responsible for managing the Client Services ticket queue and assigning tickets to PC Techs and IT Associates as appropriate; coordinating the delegation of projects and tasks.

Qualifications

Work requires the knowledge of theories, principles, and concepts normally acquired through the completion of an Associates degree and two to three years of previous work related experience OR an equivalent combination of education and prior experience. CCENT (Cisco Certified Entry Networking Technician), ITIL (Information Technology Infrastructure Library) and MCSA (Microsoft Certified Solutions Associate) certifications preferred.

About Us

St. Joseph's Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization's outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation's "100 Best Places to Work in Health Care".


Benefits Eligibility : (Full-time and Part-time Employees-over 20 hours a week)

• Competitive salary*
• Robust benefits with health, dental, Rx and vision plans
• 403b retirement plan options with company match**
• Health & Wellness*
• Non-Profit Health System - eligible for Federal Student Loan Forgiveness
• PTO, and paid holidays
• Tuition reimbursement
• Employee Assistance Program
• LTD : Long Term Disability
• Life Insurance Options
• Onsite Day care Program

*Available for Per Diem Employees and Part-time Employees working under 20 hours per week.

**403b Company Match not applicable for Per Diem Employees and Part-time Employees working under 20 hours per week.

Pay transparency : St. Joseph's Health provides a salary range to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc." The salary range does not include incentives, differential pay or other forms of compensation.

Job Tags

Daily paid, Full time, Part time

Similar Jobs