Job Description

Job Overview

Job Description
Position Title: Manager (morning or night shift)
Employment Type: Full-Time / Exempt
Reports To: Owner
Position Summary
At Wallace Chicken, our Managers are the builders of culture and the drivers of results. As a Manager, you’ll oversee the daily operations of the restaurant, balancing people, performance, and profitability. You’ll be responsible for leading your team, delivering operational excellence, and ensuring every guest experiences The Wallace Way: fast, fresh, and full of hospitality.
This role is for someone who thrives on accountability, develops others, and takes pride in building winning teams. From managing financial performance to developing future leaders, you’ll be both coach and operator, shaping the growth of one of the fastest-moving brands in the QSR industry.
Key Responsibilities

• Lead & Develop: Recruit, train, coach, and inspire team members and shift leads, ensuring readiness for growth and advancement.
• Operational Excellence: Oversee food quality, speed, service, and hospitality across all shifts, ensuring standards are consistently met.
• Financial Stewardship: Monitor sales, labor, food costs, and profitability; take corrective action to hit targets and drive growth.
• Compliance & Safety: Enforce all Wallace Chicken food safety, sanitation, cleanliness, and workplace standards.
• Scheduling & Labor: Build efficient schedules that balance labor costs with guest satisfaction and team well-being.
• Inventory Management: Order, stock, and track inventory to ensure freshness, availability, and minimal waste.
• Problem-Solving: Address customer concerns, equipment issues, and operational challenges quickly and effectively.
• Culture Building: Model professionalism, urgency, and positivity; set the tone for teamwork, hustle, and hospitality.
• Communication: Provide regular feedback to team members, report performance to ownership, and stay aligned with company goals.
• Growth Mindset: Stay informed about industry trends, competitive insights, and opportunities to innovate Wallace operations.

Qualifications and Requirements

• 2+ years of leadership experience in QSR, fast casual, or food service required
• Proven ability to lead teams, manage budgets, and hit performance targets
• Strong knowledge of food safety practices and compliance standards
• Proficiency in POS systems, scheduling, and basic financial analysis
• Ability to lift up to 50 lbs, stand/bend/move for long periods, and handle a fast-paced environment
• Excellent interpersonal and communication skills with guests, team, and ownership
• Flexible availability, including nights, weekends, and holidays
• Holds or willing to obtain a valid California Food Handler Manager Certification

Who You Are

• A builder of people — you measure success by the growth of your team
• Calm and decisive under pressure with a solutions-first mindset
• Results-driven, detail-oriented, and disciplined in execution
• Consistent, accountable, and motivated by excellence
• Passionate about hospitality and proud of delivering an unmatched guest experience
• Hungry for growth and eager to lead within a winning brand

Why Join Wallace Chicken
Wallace Chicken is not just a restaurant. We’re scaling with speed, building leaders from within, and shaping a culture defined by hustle, hospitality, and excellence. As a Manager, you’ll play a key role in that growth, with clear pathways to higher leadership opportunities. If you want to build, lead, and win with a team that’s hungry for more, Wallace is where your next chapter begins.

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