Job Description

Job Description

Job Description

Ambassador of our NYX PMU brand. Accountable for creating a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives.

Represent the Brand

Emulate the brand aesthetic and represent a strong sense of cosmetic artistry sensibility and an enthusiastic attitude. Oversee the development of our customer base by designing & supporting strategic initiatives that build our customer base & increase repeat business. Take ownership for maintaining the NYX PMU aesthetic across all touch points including employee presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment. Contribute to the community in a way that is aligned with NYX PMU social responsibility initiatives & that helps us reach new customers & build brand awareness. Generate new ideas & apply an entrepreneurial spirit to help build & continuously improve the business. Support in-store events by providing a high level of “artistry for retail”, driving sales through makeup application and services.

Leadership & People Management

Model behavior that reflects the company’s Values. Translate the company’s overarching vision & strategy in a way that resonates with the team and maximizes the business. 
As per the Company's business objectives, set clear goals & expectations and hold people accountable to a high standard of excellence. Manage overall team performance and development: Recognize employees' contribution and celebrate success, manage and monitor team morale and talent retention, provide clear feedback and frequent coaching, foster team’s ongoing growth & development through both training and on-the-job learning, manage performance, handle issues and conflict resolution, objective and fact-based manner. 
In coordination with the Sr. Sales Manager and Human Resources, work with the high-quality recruitment & selection, both for open roles & proactively for the future, and support the onboarding process of new employees. Create & execute a strategy for effective store communications (team-based as well as one-on-one) to ensure that your staff is involved & updated. Demonstrate a consistent dedication to personal and professional growth.

Create the Customer Experience

Lead by example, fostering a team and environment that consistently delivers transformational customer experiences. Create, model, and sustain a highly engaging artistry-driven environment through consistent training and coaching. Take ownership of the customer journey in your store—tailor it to the customer demographic and empower the team to build and maintain strong, productive customer relationships. Demonstrate adaptability by quickly learning and implementing brand directives using training modules to enhance staff artistic skills and overall performance.

Operational Excellence

Ensure the efficient and effective operation of the store, understanding the importance of smooth daily processes. Consistently follow and enforce all operational procedures to maintain high standards. Demonstrate proficiency in core systems and technologies, including but not limited to Excel, iPad, and Microsoft Word applications. Enforce company policies and ensure accurate, timely processing of employee paperwork, including payroll, time and attendance, employee changes, and disciplinary actions. Protect company assets by strictly adhering to loss prevention and operational policies and procedures. Manage inventory movement effectively by ensuring accurate and timely processing of damages, shipment receiving, and POS transactions. Build strong partnerships with the DM/AM, and other corporate partners to ensure alignment, open communication, and timely feedback.

Drive the Business & Deliver Results 


Drive financial performance by monitoring and improving measurable metrics that directly impact business growth. Ensure disciplined management of store expenses, including payroll, wages, and operational supplies. Optimize people resources to maximize sales, traffic flow, floor coverage, and customer engagement. Proactively communicate product buying and allocation strategies to align with your customer demographic and business potential. Analyze, interpret, and apply data—from internal performance metrics to external market trends—to identify opportunities, address challenges, and inform corporate partners. Operate with agility, adapting strategies and continuously improving performance based on key indicators and lessons learned.

Requirements:

• High School Diploma or equivalent GED
• Associate or Bachelor degree in Business Administration, Retail Management or related field (preferable)
• 2+ years of retail store management experience
• Knowledge in Finance, Marketing and Supervisory role
• Computer skills including Excel, Word, PP, Email and attendance software
• Understand the inventory management principles
• Lift up to 20 lbs.
• Must be able to stand for extended periods of time
• Must be able to work nights, weekends and holidays as availability guidelines require
• Focus on outstanding customer service to ensure satisfaction and excellent experience.
• Problem-solving and decision-making to address operational challenges and customer complaint
• Organization and time management skills
• Leadership skills
• Excellent written and verbal communication skills
• Comply with the company policies and business establishment rules

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