Description
SAIC has an immediate opening for a PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at MacDill AFB in Tampa, FL.
The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
We are seeking a Desktop/PC Technician to join our IT team. The successful candidate will be responsible for providing direct Tier I-II technical support for the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. Deliver technical support for USSOCOM personnel, including real-time troubleshooting of end-user device hardware/software, connectivity, and access issues. Apply advanced troubleshooting to diagnose and resolve complex hardware/software, network connectivity, and user experience issues. Desktop/PC Technicians work closely with other IT teams and service providers to ensure seamless operation and support of our IT infrastructure.
Qualifications
Configure, issue, secure, and maintain desktop PCs and laptops, including their associated peripherals
Provision, configure, and support desktop PCs and laptops to enable secure remote access to enterprise and mission systems
Perform device imaging, configuration, patching, updates, and lifecycle management for endpoint and IT equipment
Provide direct support for secure email, collaboration platforms, remote access services, setup/test services, and enterprise solutions
Coordinate/facilitate troubleshooting with enterprise service providers, network operations, and Cybersecurity teams for issues requiring escalation beyond Tiers 0-I
Deliver rapid response in time-sensitive and mission-critical situations
Maintain asset accountability, configuration, documentation, and operational readiness status for IT equipment
Required and Desired Knowledge, Skills and Abilities:
Required:
Current CompTIA Security+ Certification / IAT2
Current Top Secret (TS) Clearance with SCI Eligibility
Desired:
CompTIA Net+, A+ or higher-level IT Certifications
Previous experience with end-to-end IT support, including endpoints, connectivity, and collaboration technologies
Exceptional IT troubleshooting skills across multiple technology domains
Exceptional written and verbal communication skills; high level of professionalism, discretion, and customer service
Ability to excel/perform/work independently and must be a proactive team player
Years of Experience Requirement:
REQNUMBER: 2610004
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
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