Responsibilities Troubleshooting and proactively resolving technical issues Responding to requests for technical support Providing recommendations for technical support Providing technical problem solving for customer support of database Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers Installing and configuring application and operating system software and upgrades Troubleshooting and repairing hardware and network connectivity issues Removing old equipment and performing data migration to new machines Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule Analyzing and making recommendations for hardware and software standardization May be required to work after core duty hours of 0600-1800, holidays, and weekends Qualifications DoDD 8570 01-M IAT II (Security+ Certificate). At least 1 year of previous experience working as a PC Tech or Help Desk. Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude. Years of Experience Min 6 years with HS Diploma, 4 years with AS/AA degree, or 2 years with BS/BA Clearance Requirements A DoD security clearance at the TS/SCI level is required. #J-18808-Ljbffr Dfuse Technologies
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