Job Description

Company Description

FF Global Group is a members-only bespoke travel and lifestyle management consultancy, dedicated to delivering extraordinary experiences tailored to individual preferences. Focused on creating personalized solutions, the company is now embarking on its own hospitality journey. FF Global Group combines luxury, innovation, and exceptional service to redefine customer experiences in the travel and lifestyle sector.

Role Description

As the Lifestyle Manager at FF Global Group, you will play a vital role in delivering tailored, high-touch service to an elite clientele of high-net-worth individuals, families, and business executives. This position blends lifestyle management, travel support and coordination, itinerary creation, guest relations, and business development—offering significant potential for growth. Over time, you will have the opportunity to build your own book of business. Success in this role requires a passion for luxury service, outstanding organizational skills, and a proactive approach to client relationships. 

Key Responsibilities

Guest Relations & Client Support

• Serve as the primary contact for client inquiries, ensuring exceptional service and responsiveness.
• Coordinate personalized itineraries, including travel, accommodations, dining, activities, and bespoke lifestyle experiences.
• Maintain detailed records of client preferences to facilitate the delivery of tailored solutions.

Project Coordination

• Oversee the execution of complex itineraries and events, collaborating with vendors and partners to ensure seamless execution.
• Anticipate challenges and proactively implement solutions to guarantee flawless service delivery.

Business Development

• Cultivate new relationships and generate referrals to expand the client base.
• Build and maintain a comprehensive database of premier hotels, travel vendors, lifestyle service providers, DMCs, and industry relationships.
• Develop your own portfolio of clients, with mentorship and support from the founders.

Administrative Excellence

• Utilize CRM systems to manage client information and operational tasks efficiently.
• Provide executive and operational support to the founders as required.
• Assist in answering guest requests promptly and in providing customized
• itinerary formatting for larger-scale requests.

Typical Hours

• Standard hours are Monday through Friday, 9:00 AM – 6:00 PM, with flexibility to accommodate evening events, urgent client needs, and time-sensitive requests.

Compensation and Benefits

• Competitive Salary and performance-based bonus structure
• Competitive health and worker’s compensation benefits.
• Company-provided computer and operational resources.
• Access to exclusive travel perks, familiarization trips, and industry events.
• A dynamic, collaborative team culture with a passion for excellence. 

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