Job Description

Loss Prevention / Security Officer

Hyatt Regency Indianapolis offers a contemporary, elegantly designed experience seamlessly connected to the Convention Center and just steps from Lucas Oil Stadium. Located in the heart of downtown Indianapolis, our hotel blends modern amenities with classic design elements, providing an oasis in one of the Midwest's most vibrant cities.

As a Loss Prevention / Security Officer at Hyatt Regency Indianapolis, you will be responsible for maintaining a safe and secure environment for our guests, colleagues, and property. You will play a vital role in upholding safety protocols, responding to emergencies, and delivering exceptional customer service. This is a dynamic role that requires vigilance, strong problem-solving skills, and a professional demeanor.

Key Responsibilities:

• Maintain a visible and approachable presence in high-traffic areas, monitoring guest activities and ensuring safety.
• Conduct regular foot patrols of the property, inspecting for any safety hazards or unusual activities.
• Respond promptly to emergencies, including medical incidents, fire alarms, and disturbances, acting as a First Responder when needed.
• Investigate and document security incidents, accidents, and suspicious behavior through detailed written reports.
• Enforce property rules, including trespassing laws, and manage potentially disruptive situations with tact and professionalism.
• Assist with lost and found inquiries, ensuring accurate documentation and retrieval processes.
• Provide assistance and direction to guests and colleagues in need, demonstrating excellent customer service.
• Collaborate with local law enforcement or emergency services when required.
• Monitor security camera footage and alarm systems, identifying potential risks or breaches.
• Support other departments in ensuring safety during events, conferences, or peak hotel periods.

Physical and Safety Requirements:

• Ability to stand, walk, and patrol the property for extended periods.
• Must be able to lift, pull, and push materials or equipment up to 50 pounds.
• Comfortable responding to emergencies, including physical confrontations or assisting in evacuations, if necessary.
• Ability to work in varying conditions, such as during inclement weather or within tight spaces (e.g., stairwells or maintenance areas).
• Ensure adherence to all safety procedures, including wearing necessary personal protective equipment (PPE) and following OSHA guidelines.

Qualifications:

• High School Diploma or GED required.
• Prior experience in security or law enforcement preferred, but not required; we are willing to train motivated individuals.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
• Basic computer skills for monitoring security systems and writing reports.
• Excellent problem-solving abilities and a calm, professional demeanor in high-pressure situations.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• CPR and First Aid certification are a plus (or willing to obtain).

Hyatt Regency Indianapolis offers a supportive, team-oriented environment with opportunities for growth. As a Loss Prevention / Security Officer, you will have the opportunity to contribute to a safe and welcoming atmosphere, ensuring our guests have an exceptional experience while enhancing your career in security services.

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