Job Description

Goodwill Talent Solutions Sales Specialist

Responsible for the day-to-day sales activities, including prospecting, qualifying leads, outreach, delivering presentations, and generating job orders from employers throughout Greater Houston. Collaborates closely with the recruiting team and the Business Development Manager to ensure client needs are met efficiently and quickly.

Essential duties and responsibilities include:

• Generate new leads through cold calling, setting appointments, email outreach, social selling on LinkedIn, and networking.
• Research target companies within assigned industries to identify decision-makers and potential job openings.
• Maintain high weekly outreach activity to support pipeline growth.
• Qualify inbound and outbound leads and schedule discovery meetings when appropriate.
• Conduct initial discovery conversations with small and mid-sized employers to understand basic staffing needs.
• Present Goodwill Talent Solutions' services using approved pitch decks and talking points.
• Collect job order details from clients and provide thorough, accurate intake information to the recruiting team.
• Follow up on pending proposals, job orders, or documentation requests.
• Support the Business Development Manager in preparing materials for client presentations or events.
• Serve as the point of contact (POC) for assigned accounts to ensure smooth communication.
• Provide client updates, collect feedback, and help resolve issues in collaboration with recruiting.
• Track active job orders for progress and inform hiring managers with updates.
• Support conversion processes (temp-to-hire requests, assignment changes, extensions).
• Assist with scheduling candidate interviews or client tours as needed.
• Clearly communicate job details and client expectations to recruiters.
• Meet weekly with the recruiting team and operations to review open orders, priorities, and upcoming needs.
• Flag urgent or high-priority client requests to ensure timely fulfillment.
• Keep accurate and up-to-date Customer Relationship Management (CRM) records such as notes, activities, contacts, and opportunities.

Support growth in Houston's high-volume sectors, such as:

• Light Industrial, Warehouse, Logistics
• Administrative, Clerical & Customer Support
• Manufacturing & Production
• Retail, Hospitality & Entry-Level Roles
• Healthcare Support & Non-Clinical Roles
• Construction Labor & General Trades

Translate business problems into staffing solutions with measurable outcomes. Log outreach activities consistently. Track job orders, placements, and follow-ups to ensure reporting accuracy. Provide weekly updates on outreach metrics, job orders generated, and client feedback. Expand within accounts (new locations, divisions, skill sets; conversions from temp to hire; project/recruitment process outsourcing (RPO) pilots). Assist in organizing client-focused events and career fairs, ensuring smooth coordination between sales and recruitment during site visits and community outreach efforts. Other duties as assigned by management.

Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude. Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment. Adheres to all Goodwill Houston Policies & Procedures, Loss Prevention & Safety Regulations, and Goodwill Houston Guiding Principles. Must be punctual, dependable, and maintain a professional appearance. Maintain a high level of confidentiality. Must perform work safely; maintain good housekeeping standards and ensure all aisles and pathways to fire exits are clear and free of clutter. Adheres to local, state, and federal laws and regulations.

Key performance indicators (KPIs) include:

1. New Client Revenue Generation: Achieve or exceed the established fiscal year goal for gross margin generated by new clients (Actual vs. Target).
2. Job Order Acquisition Volume: Achieve minimum weekly/monthly targets for the number of new, quality job orders secured from both new and existing clients.
3. Client Acquisition Rate: Total number of new, unique client accounts signed per month/quarter.
4. Sales Cycle Efficiency: Track the conversion rate from qualified lead to closed job order (e.g., Target: 20% conversion).
5. Gross Margin on Placements: Achieve or exceed the target gross margin percentage on all placements and contracts secured.
6. Activity Metrics (Outreach): Meet minimum weekly targets for qualified new client meetings/presentations booked and initial client outreach attempts.

Minimum qualifications include:

• A bachelor's degree or equivalent in work experience is required.
• A minimum of five (5) years' experience in proven sales and B2B operations.
• Technical Skills: Proficiency in Applicant Tracking Systems (ATS) and CRM software.
• Excellent computer skills (proficiency in Microsoft Office).
• Excellent written and verbal communication skills with strong attention to detail.
• Impeccable forecasting and market knowledge for new revenue streams.
• Proven ability to manage multiple projects and meet deadlines while maintaining confidentiality.
• Strategic planning experience with a focus on business expansion and operational improvements.
• Must have a high-volume outreach mindset.

Physical requirements/work environment include:

• Ability to sit, stand, bend, and reach.
• Ability to lift, push, and pull up to 40 lbs.

Daily local travel is necessary to visit various employment sectors. This includes, but is not limited to:

• Offices
• Warehouses
• Industrial settings
• Construction sites

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