Job Description

• Duration: Contract role

• Analyze and diagnose complex system problems, identify root cause, and solve the problem or escalate issues to other appropriate IT staff.
• Plan, design, implement, maintain, and provide ongoing optimization and support for applications.
• Gather, validate, and translate complex technological requirements into design and development specifications while providing product management.
• May be designated as a lead for their team, including scoping and triaging projects for the team.
• Collaborate with system users and other IT professionals to evaluate, plan, design, develop, test, implement, and maintain systems.
• Address highly technical issues that occur during installation and maintenance activities.
• Complete or coordinate the preparation, coding, testing, and debugging of complex programs.
• Analyze, design and build workflows to meet the needs of users.
• Configure and integrate electronic and mechanical hardware with software products to meet the functional criteria of company specifications.
• Gather and analyze information to resolve incidents and troubleshoot problems, documenting the process and resolution.
• Document design, application, and technical specifications as appropriate, and work with others to create support and training documents.
• Identify and clarify reporting needs and expectations with end users and work with report developers to clarify data and reporting needs.
• Partner with vendors to troubleshoot and resolve system problems, improve product performance and usability, and provide system improvement recommendations.
• Review documentation for complex upgrades and monthly system updates, evaluating possible changes and impacts with other analysts and end users.
• Support end users and provide primarily Tier 2 and Tier 3 support for supported systems.
• Serve as a mentor to team members as requested for technical and customer support skills development.
• Act as a project lead for complex projects.
• Simplify complex workflows.
• Assume on-call responsibilities as required.

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