Job Description

Required Qualifications

• Bachelor’s or Master’s degree in Clinical Sciences, Healthcare Administration, Information Systems, Computer Science, or a related field; or equivalent combination of education and relevant experience.
• 2–5 years of experience working with Epic EMR and/or other clinical applications in a healthcare environment.
• Experience in gathering, analyzing, and documenting business and clinical requirements.
• Strong understanding of software development lifecycle (SDLC), including requirements gathering, documentation, testing, and deployment processes.
• Experience providing application support, troubleshooting issues, and assisting end users in clinical or healthcare settings.

Preferred Qualifications

• Epic Certification(s) strongly preferred.
• Clinical background (nursing, allied health, or clinical operations) strongly preferred.
• Experience participating in 2+ full-cycle Epic implementations.
• Experience in healthcare process improvement, workflow optimization, or digital transformation initiatives.
• Ability to work in a hybrid environment (approximately 80% remote, 20% onsite with short-notice onsite availability).

Roles & Responsibilities

• Gather, analyze, and document business, clinical, and technical requirements from stakeholders.
• Conduct interviews, workshops, and walkthroughs with clinicians, end users, and business stakeholders to define system needs and workflows.
• Translate business and clinical requirements into functional specifications, workflow diagrams, and technical documentation.
• Identify and document data sources, system interfaces, reporting requirements, and integration dependencies.
• Define and document non-functional requirements, including performance, usability, security, and compliance considerations.
• Collaborate closely with project managers, developers, QA teams, and other stakeholders to ensure accurate implementation of requirements.
• Support all phases of testing, including test planning, test case development, unit testing support, User Acceptance Testing (UAT), execution, and validation.
• Document change requests, system enhancements, release notes, and end-user training materials.
• Provide application support by troubleshooting system issues, resolving defects, and assisting end users in a timely manner.
• Facilitate and lead requirement-gathering sessions, stakeholder meetings, and solution design workshops.
• Identify risks, issues, gaps, and dependencies, and actively support mitigation and resolution planning.
• Contribute to process improvement initiatives and optimization of clinical workflows and system usage.
• Support training, system deployment, go-live activities, and post-implementation stabilization.
• Mentor junior analysts and contribute to knowledge sharing within the team.

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